letsbet's Privacy Policy
Your personal information matters to us. This document explains in detail what types of information are collected, how they are used, and what measures letsbet takes to protect your privacy.
Introduction and Scope
letsbet is an online entertainment platform that provides casino games, slots, live casino, and sports betting services for users in Bangladesh. Ensuring the security of your personal information is one of our primary responsibilities.
This Policy applies to individuals who visit the letsbet website, open an account, make deposits or withdrawals, play games, or use customer support services. For information on age verification and responsible conduct, see our Responsible Gaming Guidelines.
By using this platform, you acknowledge that your information may be processed in accordance with this Policy. If you disagree with any part of this Policy, please refrain from using the site's services.
What Information We Collect
To manage accounts and ensure safe services at letsbet, we may collect the following types of information:
Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID or passport details (for identity verification)
- Banking and mobile wallet details (bKash, Nagad, Rocket, Upay)
- Messages sent to customer support
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Visit time and session data on the site
- Time spent on each page
- Game play history and betting activity
- Information from cookies and web beacons
2.1 Identity Verification (KYC) Process
To ensure secure transactions and prevent fraudulent activity, letsbet may request identity verification documents in certain situations. This may include images of a national ID, passport, or other government-issued documents. These documents are used solely for verification purposes and are stored securely.
Purpose of Data Use
We use collected information only for specific, clear, and lawful purposes. The main purposes are shown in the table below:
| Purpose | Details |
|---|---|
| Account Management | To complete registration, login, password reset, and account verification. |
| Financial Transactions | To process deposits and withdrawals and maintain transaction history. |
| Customer Support | To provide assistance via live chat and email and resolve issues. |
| Security and Fraud Prevention | To protect accounts, detect suspicious activity, and prevent duplicate accounts. |
| Service Improvement | To improve platform functionality and analyse user experience. |
| Bonus and Promotional Communications | To send information about offers and bonuses based on your consent. |
| Legal Obligations | To comply with applicable laws and regulations and respond to lawful requests from government authorities. |
Data Sharing and Disclosure
letsbet does not sell your personal information or share it with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
Payment Processors
Mobile wallet service providers such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete transactions.
Technology Service Providers
Information may be shared with contracted companies for server hosting, data analysis, and customer support software operations, under strict confidentiality agreements.
Legal Obligations
When disclosure is legally required by court order, government investigation, or other legal proceedings.
Game Software Providers
Game studios such as Pragmatic Play, PG Soft, JILI, and Evolution receive only the minimum information necessary to manage gameplay.
Business Transfers
In the event of a merger, acquisition, or asset transfer, information may be transferred with advance notice to users.
Protective Measures
Relevant information may be disclosed to prevent fraud, security threats, or misuse, and to protect the rights of other users.
Cookies and Tracking Technologies
letsbet uses cookies and similar tracking technologies on the site to improve your browsing experience and ensure the site functions correctly.
Types of Cookies We Use
- Essential Cookies: To maintain login sessions and store security tokens — these cannot be disabled.
- Functional Cookies: To remember your preferred language, theme, and other settings.
- Analytics Cookies: To understand which parts of the site are used most — these do not directly identify you.
- Security Cookies: To detect fraudulent login attempts and protect accounts.
Cookie Controls
You can turn off non-essential cookies from your browser settings. However, disabling essential cookies may cause some parts of the site to stop working properly.
Data Protection Measures
letsbet applies industry-standard technical and administrative measures to protect your information.
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology.
Firewall Protection
Advanced firewalls and intrusion detection systems are in place.
Access Controls
Only authorised staff can access user information.
Regular Backups
Data is regularly backed up to secure servers.
6.1 Limitations of Data Security
Even though we apply the highest security measures, no method of data transmission over the internet is 100% secure. It is your responsibility to keep your account password safe and not share it with anyone. If you notice any suspicious activity, please notify us immediately via our 24/7 live chat.
Data Retention Period
letsbet retains your information only for as long as necessary. As a general rule:
- Active Account Data: Complete information is retained for as long as the account remains active.
- Financial Transaction Records: Kept for a defined period after account closure for legal reasons.
- Customer Support Communications: Retained for a set period for issue resolution and service improvement.
- Logs and Security Data: Kept for a defined period for fraud prevention and security purposes.
- Marketing Consent Records: Retained until you withdraw your consent.
If you request account closure or deletion of your information, all data except what is legally required to be retained will be deleted.
User Rights and Choices
Every person with an account at letsbet has certain basic rights over their own information:
Right to Access
You can request to know what information we hold about you. This can be requested by logging into your account or through customer support.
Right to Correction
If any information we hold about you is incorrect or incomplete, you can request a correction. This can be done via account settings or customer support.
Right to Deletion
In certain circumstances, you can request deletion of your personal information. However, some information may need to be retained for legal or security reasons.
Right to Opt Out of Marketing
If you do not wish to receive promotional emails or messages, you can opt out at any time. This can be done from the site's settings or by notifying customer support.
To exercise these rights or if you have any questions, contact our 24/7 customer support team — assistance is available in both Bengali and English. For answers to common questions, you can visit our FAQ page.
Protection of Minors' Information
Date of birth is verified at the time of account registration. If a person registers using false information and it is later found that they are under 21 years of age, that account will be closed immediately and the collected information will be deleted.
If you believe a minor has opened an account on letsbet, please notify our customer support. We will take prompt action.
Policy Changes and Updates
letsbet may update this Privacy Policy when necessary. If any significant changes are made, we will notify you in the following ways:
- A public notice will be posted on the site before the new policy takes effect.
- Registered users will be informed of the changes by email.
- The "Last Updated" date at the top of this page will change.
- Continued use of the site after the changes will be taken as your acceptance of the new policy.
If you have any questions or objections about policy changes, please let us know before the changes take effect. To learn more about us, visit our About Us page.
Privacy Contact
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:
Privacy Complaint Process
Any complaint you have regarding your privacy will be properly investigated and you will be informed of the outcome. To submit a complaint:
- Clearly describe the subject of your complaint
- Provide the relevant date and details
- Send it by email or live chat
- We will respond as soon as possible